Company & legal

VisatoSingapore provides independent Singapore visa information, Form 14A preparation, document review and eligible filing support through a permitted route. We are not ICA, MFA, a Singapore Overseas Mission, or a Mission-appointed visa agent. ICA decides visa approval and entry.

This notice explains how we handle personal data under Singapore's Personal Data Protection Act (PDPA). We ask for your consent before collecting your data, and you can withdraw it at any time.

What we collect: only what Form 14A needs — your name, date of birth, sex, nationality, passport details, intended travel dates, and contact details (email, phone), plus the messages you send our assistant.

Why we use it: solely to prepare, validate, and support filing of your Form 14A where applicable, and to contact you about your application. We do not use it for anything else and we do not sell personal data.

Service providers we use (data processors): OpenAI (to read the passport image/details you upload and to power our assistant), Stripe (to process payment — it receives your email and payment details, never handled by us), Resend (to email your documents), and our secure database host. Some of these providers, including OpenAI and Stripe, process data on servers outside Singapore (including the United States); we only use providers that offer a comparable standard of protection as required by the PDPA. We do not sell personal data.

Automated processing: passport images and your chat messages are processed by AI (OpenAI) to extract Form 14A details and assist you. A person always reviews your case before anything is filed with ICA; no visa decision is automated (ICA decides).

Who else we share it with: the eligible filing contact or channel where needed for your application. Nothing more.

How we protect it: application records and confirmation links are encrypted (AES-256-GCM) at rest and in the link; data is encrypted in transit (HTTPS); access is restricted to authorised staff.

How long we keep it: application records for up to 180 days after your case closes, then deleted; chat history for 24 hours; support enquiries only as long as needed to resolve them. You can ask us to delete your data sooner.

Your rights: you may request access to, or correction of, your data, withdraw consent, or request deletion. Contact our Data Protection Officer at dpo@visatosingapore.com and we will respond within a reasonable time.

Our service fee covers preparation and submission of your application. The ICA processing fee is paid to the authority and is non-refundable once submitted. If we fail to submit a completed application, the service fee is refundable. A visa does not guarantee entry; admission is decided by ICA officers.

We provide assistance, not legal advice, and we do not guarantee visa approval. Fees are shown broken out before payment and charged as one transaction. By using our service you confirm the information you provide is accurate. These terms are governed by Singapore law.